Mollie West Duffy is RALLY’s Manager of Organizational Development based in the Los Angeles office. Mollie helps RALLY amplify its culture as the organization scales. She designs internal strategies, structures, processes, and programs to help the company grow and achieve its goals. She also helps RALLY’s people grow and develop by designing leadership development and learning and development programs. She loves this role because she gets to create purposeful and meaningful change within organizations and help people thrive at work.
Previously, Mollie worked at IDEO, a global innovation consulting firm, as an organizational design lead. She helped IDEO’s clients become more adaptive, creative, and prolific by reimagining all aspects of an organization from its underlying structures, incentives, processes, and talent practices to its physical workplaces, digital collaboration tools, and communications. She worked on projects at IDEO ranging from starting an innovation lab within a financial services firm to shifting organizational culture within a major federal government entity and improving customer and employee experience at a large stadium. Her clients included Citibank, JetBlue, Carnival Cruise Lines, Brooklyn Public Library, Mercy Corps, American Express, Zalando, and NBCUniversal. Previously, she consulted for Casper (the mattress e-tailer), did research for the dean of Harvard Business School, and was a design strategist at Capital One Labs. She co-founded the Capital Good Fund, Rhode Island’s first microfinance fund, in 2008.
She co-authored the Wall Street Journal bestselling book about emotions at work: No Hard Feelings: The Secret Power of Embracing Emotions at Work published by Penguin. She’s written for Harvard Business Review, Fast Company, Quartz, and other digital outlets. Mollie holds a BA in Organizational Studies from Brown University and an MFA in Transdisciplinary Design from Parsons. She is also a trained leadership coach through CTI.